The payment provider that processes your order determines the refund path. Microsoft Store purchases follow Microsoft rules. Direct SmartCAD purchases, including future Stripe-processed payments, follow the SmartCAD terms shown here unless different checkout terms are presented.
How Purchases Are Processed
SmartCAD 2D may offer digital purchases through third-party storefronts or payment processors. Today, purchases made inside the Windows app are processed through Microsoft Store in-app purchases. SmartCAD may also offer direct purchases in the future through providers such as Stripe.
The refund route available to you depends on which provider processed your payment.
Microsoft Store Purchases
If your purchase was made through Microsoft Store, Microsoft is the merchant of record and Microsoft handles billing, payment processing, and refund workflows for that transaction.
Refund eligibility for Microsoft Store apps, add-ons, and in-app purchases is determined by Microsoft terms, the specific offer presented at purchase, and applicable law. Digital goods are generally not refundable unless the offer or applicable law says otherwise.
To request a refund for a Microsoft Store purchase, use your Microsoft account order history and Microsoft support channels.
Direct Purchases Processed by SmartCAD
If SmartCAD offers direct purchases in the future, including payments processed through Stripe or a similar payment provider, SmartCAD will be responsible for reviewing refund requests for those direct transactions unless different terms are shown at checkout.
Except where required by law, stated at the time of purchase, or approved by SmartCAD in writing, digital subscriptions, license access, and downloadable digital content are generally non-refundable once access has been granted or the service period has started.
When a Direct Refund May Be Considered
For direct SmartCAD purchases, a refund request may be considered in cases such as duplicate charges, unauthorized payments, billing errors, or a reproducible technical failure that prevents the core paid functionality from being used and that SmartCAD cannot resolve within a reasonable time.
Refund decisions may take into account account activity, time since purchase, the nature of the product, whether the issue can be fixed, and any mandatory consumer rights that apply in your region.
Subscriptions and Cancellations
Canceling a subscription stops future renewals but does not automatically create a refund for charges already paid, unless required by law or expressly stated in your purchase terms.
Where direct billing is offered by SmartCAD, any approved refund will usually be returned to the original payment method. Processing times may vary based on your payment provider and financial institution.
Consumer Rights
Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws. If local law gives you a right to a repair, replacement, cancellation, or refund, those rights continue to apply.
How to Contact Us
For questions about SmartCAD direct billing or to report a billing issue, contact mozib@smartcad2d.com and include the purchase date, platform, payment provider, and transaction reference if available.
For Microsoft Store purchases, you should first follow Microsoft refund and account support procedures.